Tracking portal

Removing Permanent Trackers​

Delete: completely, history or subscription

There are three ways to remove it:

  • Uninstall completely You no longer need the object’s history and do not wish to reuse it.
  • Delete history You no longer need the current history of the object and would like to reuse it (if possible).
  • Cancel subscription You wish to retain the property’s history, but cancel the subscription.
You no longer need the object’s history and do not wish to reuse it.

Uninstall completely

Important:
  • If necessary, download any required historical data via reports before deleting objects.
  • The history cannot be restored once it has been deleted.
Steps:
  1. Collect the IMEI codes of the devices for which you wish to delete the history.
  2. Fill in the details in this email template and send it.
  3. We will send you a confirmation as soon as the order has been completed.
Submit a request
You no longer need the current history of the object and would like to reuse it (if possible).

Delete history

Important:
  • If necessary, download any required historical data via reports before having data deleted.
  • The history cannot be restored once it has been deleted.
  • The subscription will end automatically if the device loses power and has not connected to the network during the month prior to invoicing.
  • The subscription starts automatically as soon as power is restored to the device and the network connection is re-established.
  • Please use the installation forms in our app if the unit is to be fitted in a different vehicle.
Steps:
  1. Please collect the IMEI numbers of the devices for which you wish to cancel the subscription.
  2. Fill in the details in this email template and send it.
  3. We will send you a confirmation as soon as the order has been completed.
Submit a request
You wish to retain the item and its history in the portal, but you wish to cancel the subscription.

Cancel subscription

Our billing module automatically detects which devices established a network connection during the previous month. This incurs costs, which we pass on in the invoice. This means that the subscription ends automatically for an object when it is no longer under tension.

Does the device remain powered because it is not removable or has an internal battery (e.g. a Stealth Tracker)? If so, follow the steps below:

Important:
  • The history is retained in the portal for up to 2 years. Download your data via reports to ensure you have a copy.
Steps:
  1. Please collect the IMEI numbers of the devices for which you wish to cancel the subscription.
  2. Fill in the details in this email template and send it.
  3. We will send you a confirmation as soon as the order has been completed.
Submit a request

Instructional video

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