Tracking portal

Removing Permanent Trackers​

Trackers & abonnementen beheren

Op deze pagina leest u hoe u eenvoudig een tracker of de bijbehorende geschiedenis kunt laten verwijderen of een abonnement kunt beëindigen.
Wij leggen per situatie stap voor stap uit hoe u een verzoek indient en waar u rekening mee moet houden.

Delete: completely, history or subscription

There are three ways to remove it:

  • Uninstall completely  U heeft de verzamelde geschiedenis niet meer nodig en wilt de tracker niet opnieuw gebruiken. 
  • Delete history  U wilt de verzamelde geschiedenis wissen, maar de tracker behouden voor eventueel hergebruik. 
  • Cancel subscription  U wilt het abonnement stopzetten, maar de verzamelde geschiedenis behouden.  
U heeft de verzamelde geschiedenis niet meer nodig en wilt de tracker niet opnieuw gebruiken. 

Uninstall completely

Important:
  • If necessary, download any required historical data via reports before deleting objects.
  • The history cannot be restored once it has been deleted.
Steps:
  1. Collect the IMEI codes of the devices for which you wish to delete the history.
  2. Fill in the details in this email template and send it.
  3. We will send you a confirmation as soon as the order has been completed.
Submit a request
U wilt de verzamelde geschiedenis wissen, maar de tracker behouden voor eventueel hergebruik. 

Delete history

Important:
  • If necessary, download any required historical data via reports before having data deleted.
  • The history cannot be restored once it has been deleted.
  • The subscription will end automatically if the device loses power and has not connected to the network during the month prior to invoicing.
  • The subscription starts automatically as soon as power is restored to the device and the network connection is re-established.
  • Please use the installation forms in our app if the unit is to be fitted in a different vehicle.
Steps:
  1. Please collect the IMEI numbers of the devices for which you wish to cancel the subscription.
  2. Fill in the details in this email template and send it.
  3. We will send you a confirmation as soon as the order has been completed.
Submit a request
U wilt het abonnement stopzetten, maar de verzamelde geschiedenis behouden.  

Cancel subscription

Our billing module automatically detects which devices established a network connection during the previous month. This incurs costs, which we pass on in the invoice. This means that the subscription ends automatically for an object when it is no longer under tension.

Does the device remain powered because it is not removable or has an internal battery (e.g. a Stealth Tracker)? If so, follow the steps below:

Important:
  • The history is retained in the portal for up to 2 years. Download your data via reports to ensure you have a copy.
Steps:
  1. Please collect the IMEI numbers of the devices for which you wish to cancel the subscription.
  2. Fill in the details in this email template and send it.
  3. We will send you a confirmation as soon as the order has been completed.
Submit a request

Instructional video

Heeft u vragen of hulp nodig?

 

Staat de gewenste instructie er niet tussen, heeft u nog vragen of kunt u hulp gebruiken? Ons supportteam helpt u graag verder en is iedere werkdag bereikbaar van 8.00 tot 20.00 uur.

ticket@rentaltracker.eu
085 - 303 4646
1