Frequently Asked Questions
On this page, you’ll find answers to the most frequently asked questions about our solutions and the Rental Tracker platform.
Products & services
How quickly does Rental Tracker deliver the products ordered?
Rental Tracker will deliver the products you have ordered within 1–2 working days. Should we be unable to meet this deadline, we will, of course, let you know in good time. You can order products quickly and easily via our online shop or via the Rental Tracker App (Order → Order Form).
Does Rental Tracker offer a warranty on its products?
Rental Tracker offers a two-year warranty on all products as standard. However, after these two years, we are flexible and a product can be exchanged. Our products are of a very high standard and bear the CE mark. Under normal use, our products can last a lifetime.
Can I get in touch with Rental Tracker easily, and how can I contact them?
Is Rental Tracker suitable for keeping accurate mileage records for the tax authorities?
Rental Tracker has developed a unique system in accordance with the tax authorities’ requirements. You can find the instructions under Help → Tax Authority Reporting Instructions. This will enable you to correctly record your journeys over a given period and specify the business and private use of your vehicle(s).
What other costs are there apart from the purchase price of the trackers?
With Rental Tracker, apart from the cost of the tracker and any installation charges, you only pay the monthly subscription fee. This subscription fee covers your use of the online GPS portal and the trackers’ connectivity. The cost depends on the number of items. Request a quote with no obligation.
Do I have to sign a (long-term) contract with Rental Tracker?
Can I have a tracker deactivated so that I no longer have to pay subscription fees for it?
You can ask us to deactivate your trackers at any time, for example because the car has been sold or is no longer being used for hire or leasing. In this case, please send us an email with your enquiry, stating the registration number of the vehicle in question.
We have X number of trackers listed on the invoice; where does this figure come from and how can I check it?
At the start of each month, you will receive an invoice showing the trackers linked to your account that have had SIM activity over the past month. These are the trackers for which we incur connectivity costs.
You can check this figure by looking in your management account (the account we also specify on the invoice) to see how many trackers have been online over the past month.
Subscriptions & fees
What other costs are there apart from the purchase price of the trackers?
With Rental Tracker, apart from the cost of the tracker and any installation charges, you only pay the monthly subscription fee. This subscription fee covers your use of the online GPS portal and the trackers’ connectivity. The cost depends on the number of items. Request a quote with no obligation.
Do I have to sign a (long-term) contract with Rental Tracker?
Rental Tracker does not tie customers into (long-term) contracts but offers customer-friendly subscriptions that can be cancelled at any time. Easy come, easy go!
Can I have a tracker deactivated so that I no longer have to pay subscription fees for it?
You can ask us to deactivate your trackers at any time, for example because the car has been sold or is no longer being used for hire or leasing. In this case, please send us an email with your enquiry, stating the registration number of the vehicle in question.
We have X number of trackers listed on the invoice; where does this figure come from and how can I check it?
At the start of each month, you will receive an invoice showing the trackers linked to your account that have had SIM activity over the past month. These are the trackers for which we incur connectivity costs.
You can check this figure by looking in your management account (the account we also specify on the invoice) to see how many trackers have been online over the past month.
Connectivity & data
Does Rental Tracker offer worldwide coverage?
Rental Tracker is connected to the best and largest network providers, who supply our connectivity. This means we have a very high-quality roaming SIM card that ensures our customers are seamlessly connected to a network worldwide ({+190 countries}). This means we can offer you the best coverage, even in more remote areas!
Can the location of my equipment still be determined if there is no longer a GPS signal?
As long as the tracker’s SIM card has a signal, Rental Tracker – just like tracking services – can still determine the location of your equipment. This is, of course, less accurate than GPS and heavily dependent on the network operator.
How long is the GPS data retained, and for how long can I access the data via the portal?
Your data will be retained for 2 years. During this period, you can access all your data via the portal.
Portal & App
Can I only access the portal via my computer?
Rental Tracker aims to ensure that you can view all your data in your portal anytime, anywhere. You can access all the information you need via your mobile (smartphone), tablet or computer.
Can the portal be customised to suit specific needs (sector)?
Rental Tracker has developed a highly user-friendly portal that can be customised by sector and according to your needs. After all, a car hire company requires different insights from the portal than a construction firm. This means you’ll only see the information that’s relevant to you.
Can I also create sub-accounts on my portal?
If you have a manager account, you can create as many sub-accounts as you like and manage access to your trackers. You can find the instructions under Help → Tutorial videos → Create a sub-account.
Is it possible to generate reports?
It is very easy to generate detailed reports on usage relating to specific situations or events. You can find the instructions under Help → Tutorial videos → Generate reports.
How can I receive alerts (notifications)?
You will receive 24/7 alerts regarding usage or specific events/situations; in the portal (reports), by email and by text message. You can customise how you wish to receive notifications. You can find the instructions under Help → Tutorial videos → Setting up geofences & notifications.
Can I also receive a notification when my vehicles need servicing?
You can set a service interval so that you receive a notification when your vehicle needs servicing. You can find the instructions under Help → Instructional videos → Set service interval.
Where can I download the Rental Tracker app, and is there a charge for it?
The Rental Tracker app is easy to download, completely free of charge from the App Store and Google Play, and is also very straightforward to use. It includes all the features you need to make the most of your equipment.
GPS trackers
What do the colours behind the trackers mean?
Why is the vehicle in Vries?
The trackers are added to the Vries website during testing. If the tracker has not yet been fitted or has not yet been connected to GPS, it will appear on the map on the Vries website.
Why no GPS/no internet connection?
- The signal may be blocked if the vehicle is parked indoors, for example in a garage or multi-storey car park. This can block the signal.
- Metal parts may interfere with the tracker’s signal.
- The tracker has no power. Check whether the fixed 12V/24V power supply is being used.
- If the tracker shows a red light, it may be that the tracker is actually working, but has been stationary for more than 5 minutes or is in sleep mode. Check whether the last location is correct.
How do I change the name of the tracker?
Connected Cars
Does Rental Tracker work with connected cars?
Can’t find your question here?
Please feel free to contact us.
You can contact us every day from 08:00 to 20:00 via WhatsApp, by telephone on 085 – 303 4646 or by email to info@rentaltracker.nl
For answers to your questions about the portal, please watch our instructional videos!
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