FAQ

1. HOW DOES THE PERSONAL TRACKER WORK?

The Personal tracker uses GPS positioning like our other trackers. Through our online portal, you can then easily view the data.

2. HOW MANY VEHICLES MAY BE DISPLAYED IN A FLEET?

The number of vehicles is unlimited. In order to maintain sufficient overview in instances with 100 and more vehicles, you can organize your fleet in groups. Various authorization levels allow you as the main user to determine who has access to which groups. This works up to the level where a single user behind a personal login can only observe his “own” vehicle.

3. WHAT ARE THE COSTS OF THE PORTAL?

The costs are included in your subscription with RentalTracker.

4. HOW IS THE PORTAL SECURED?

The portal is protected by encrypted servers and password protection.

5. IN WHICH COUNTRIES IS RENTALTRACKER OPERATIONAL?

RentalTracker has contracts with telecom providers from all over the world. Our trackers work in more than 85 countries at no extra cost. Below we have listed a number of countries where RentalTracker functions:

Albania, Algeria, Armenia, Aruba, Australia, Austria, Bangladesh, Belgium, Bulgaria, China, Croatia, Cyprus, Czech Republic, Denmark, El Salvador, Estonia, Faeroe Islands,Finland, France, Germany, Ghana, Greece, Guyana, Haiti, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey & Guernsey – Channel Islands, Kazakhstan, Laos, Latvia , Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Morocco, Netherlands, Netherlands Antilles, New Zealand, Norway, Pakistan, Panama, Poland, Portugal, Republic of Korea, Romania, Russian Federation, Saudi Arabia, Singapore, Slovakia, Slovenia , South Africa, Spain, Suriname, Sweden, Switzerland, Trinidad and Tobago, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States, Uzbekistan.

If a specific country that you are looking for is missing from our list, please do not hesitate to contact us. info@rentaltracker.eu

6. CAN I INSTALL THE WIRED TRACKER MYSELF?

The Wired Tracker is quite easy to install. It is accompanied by a clear guide and installation diagram which make it possible to install the tracker without much prior knowledge, although you will need some specialized equipment like a soldering iron. If you choose additional options such as the cigarette smoke detector or start blockade it may be that you need to consult a professional installer. If so we can always help you get in to contact with a trusted partner.

7. DOES THE WIRED TRACKER HAVE A BACKUP BATTERY?

Yes, the tracker has a 200 mAh internal battery which lasts for several days after the tracker is disconnected.

8. HOW CAN THE STEALTH TRACKER BE RECHARGED?

The Stealth Tracker is not rechargeable. You can request a battery change from RentalTracker. We will after receiving the tracker change the battery and reseal the tracker in its waterproof packaging and return it.

9. HOW DO I KNOW THAT THE STEALTH TRACKER IS ACTIVATED?

Once you log into your account the tracker will have already been added in most cases. In case it is not already visible, you can add the tracker yourself by using the activation code provided on the administration card. If you are still unable to see the tracker after this or if you have not received an activation code please contact us via info@rentaltracker.eu

10. HOW CAN I SEE HOW MUCH BATTERY LIFE MY STEALTH TRACKER STILL HAS?

This is visible in the portal when you select the tracker. At the bottom left of the screen, a battery indicator will be visible.

11. WHAT IF THE TRACKER DOES NOT FIT ON THE OBD SOCKET IN THE VEHICLE?

You can order an extension cable which enables you to more easily connect the tracker and make it very unobtrusive.

12. DOES THE OBD TRACKER HAVE A BACKUP BATTERY?

Yes, the OBD tracker is equipped with a 200mAh backup battery which allow it to function for around two days after being disconnected.

13. CAN THE PERSONAL TRACKER STAND A BEATING?

The Personal tracker is highly durable, water resistant and dust proof (IPX5). However the tracker is not designed to absorb heavy blows.

14. IS THE PERSONAL TRACKER ALSO SUITABLE FOR VEHICLE TRACKING?

This is highly dependent on the duration, because the personal tracker has an internal battery the tracker has to be recharged intermittently. When the transmit frequency is set to a low configuration it can last up to 21 days without charging. We find the personal tracker is ideally suited for test drives.

15. WHAT ARE THE MINIMUM SYSTEM REQUIREMENTS?

Google Chrome is preferred, or the latest version of Internet Explorer. Windows 7 or higher.

The above answers are to common questions that have been asked. Should you not find your question or answer in between, then please contact us!

EnglishItalyPolandEuropeGermanDutchSpain